FAQ

What is Unived?

Unived is a Nutraceutical company that is focused on making innovative, natural, vegan, dietary supplements and healthcare products, that are inspired by nature and based on research.

What are the different types of products you manufacture?

Unived offers various products that fall under three main verticals.

  • Wellness Dietary Supplements
  • Organic Skin & Hair Care - under the brand Dear Earth
  • Sports Nutrition

What are the specific products in these verticals?

You may read more about our products by visiting the products or shop page.

Are all these products safe, natural, and vegetarian?

Yes, yes, and yes. All our products are natural and vegetarian. We use only the highest quality and safest ingredients and manufacture under strict quality control and safety guidelines. All our products are registered by the Vegan Society – UK and certified by PETA India.

What does Vegan mean?

Vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals, or conduct any animal testing ourselves.

Why Vegan?

Vegan, because we believe that there should be harmony on this planet. Consuming animals or animal derived products would mean objectifying them rather than treating them as fellow creatures with whom we share this planet. Not only do we believe in protecting animals from slaughter but also in shielding them from human interference in their natural life cycles and from tortures of enterprise.

Also, Vegan products are much healthier than synthetic options.

Does Vegan necessarily mean a healthier product for me?

Absolutely. We use only natural vegan ingredients in all our products. This ensures you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.

Also, no animal ingredients means you're not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products. This is a rampant practice.

What about the capsules?

We use HPMC capsules. These are made from plant cellulose and are 100% vegan. An interesting fact is that these capsules actually 'breathe'.

Most people are unaware that over 98% of products in the market use Gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).

So even the shell of the capsule is vegetarian, or vegan?

Yes, it is.

I also noticed you have some health teas and soups. Are these just regular food products, or are they health products?

Capsules and tablets can sometimes get boring. Health should be fun! Our teas and soups are a fun way to get your daily dose of health. They are as effective, if not more, as taking a capsule. You'll be tasting health, literally.

Now, how do I understand which products are suited for my lifestyle?

If you hover over our products tab, you will find that you can view the products in a few different ways. In the 'health interest' or 'bundles' section and you will see that products are listed under specific health interests. For example, you can search for cholesterol related products under 'heart health' or you may opt for a 'cholesterol bundle' bundle under the bundles tab.

You may also send us questions via email, or consult our Doctor under the 'consult a doctor' tab.

So will my question actually be answered by a Doctor?

Yes, it will. We have some leading doctors who will read your query and get back to you with the suggested course of action. However, this is only a 'suggestion' regarding our products – for complete medical advice please consult your family physician or a doctor in person.

This is a free service and is not to be taken as complete medical advice.

Do I need to pay anything extra to consult your Doctors?

No. Consultation is free.

How do I place an order?

Just add a product to your cart, pick a bundle, or create your own bundle. The checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.

What about cash on delivery?

We offer COD. However, it is a chargeable service at 1.5% of your bill value.

If I require assistance placing an order, can I call in?

Absolutely. Please feel free to write in or call, we're more than happy to help you.
Our contact details are here.

How long do orders typically take to ship out?

Once your payment is confirmed, your order gets confirmed. We ship out all confirmed orders on the same day, or next day. In case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.

How long do orders take to get delivered?

We strive to deliver within 7 business days. However, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. For pin codes serviced by government post may experience delivery lead time close to 14 days.

Can I track my orders?

Yes you can. You will find an order tracking link under your 'my account' tab.

Do you ship outside India?

Yes, we ship across the globe to all valid pin codes. You will find a drop down menu on top – please change INR to USD as this will allow the system to accept an international card.

Do you accept USD payment?

Yes. If you are placing an order from a country other than India, you are required to use the dropdown box on the top right and opt for USD payment. The system will not accept your overseas card if you try to order in INR.

You have a USD & INR payment option on the top right, what is this for?

If you are placing an order from outside of India, you will have to opt for the USD payment option. If you opt for INR, in most cases the system will not accept the order, and if it does, you will be charged currency conversion rates from both your bank and ours.

What about the loyalty program?

We have a great loyalty program. Please read about it here.

What about returns & refunds?

We have a return & refund policy. Please read about it here.